[bcrc-staff] Provizonta printer

[Steven D. Brewer]

On 10/03/2018 09:09 PM, Conrad Andre Lavoie wrote:
> The error code 10.10.00 was appearing on the provizonta printer so I
> took the cartridge out and put it back in thinking that would clear the
> error. This did not, and since the black ink was almost out I changed
> the toner cartridge, thinking that changing the cartridge would clear
> the error (also many people were trying to print). So i changed the
> toner cartridge but the error light is still on.

I'm emailing back to the list so whoever opens this morning can work on
this.

Sometimes when you queue a job to the printer, it causes the printer to
hang, but then stays in the queue. So even after you reset the printer,
the job will hang again. Also, if you start the printer when it has a
bunch of old jobs queued, it will still try to print them all. Here's
what I suggest:

Go into the print release system and go to the printer control page:
(e.g. the link to Provizonta a the bottom of the page).

Disable the printer and then remove all the old jobs.  Then re-enable
the printer.

Then turn the printer's power off and turn it back on.

-- 
Steven D. BREWER <sbrewer at bio.umass.edu>
http://www.bio.umass.edu/biology/about/directories/faculty/steven-d-brewer
Senior Lecturer II; Director, Biology Computer Resource Center
Kiu ŝuldojn estingas, riĉecon atingas.